ShopClues.com — forgery of money

I have ordered waterproof adhesive wall hooks from shopclues which are of rs. 233. On 6th feb 2020, i received a message from this company that i am selected for a mega prize from shopclues. Then on the same day, i got repeated calls ([protected], [protected]) from a senior executive of shopclues convincing me to accept the prize. I expressed my doubts and asked many questions regarding their selection process and all. The person showed me his office id, adhar card through whatsapp ([protected]). The person who called described what exactly i ordered from shopclues which was more convincing to believe the company people itself called. Then when i agreed they told me to select whether i want to take the car or the same converted amount of money. For taking cash they need to fill a form for which they need only 6500 nothing more. But when i paid that amount they asked me another more 25000 to transfer the amount to the bank as margin money as per rbi rules. When i clearly refused because i can not pay that amount at all they kept on forcing me telling it's my negative mind that i am not trusting and all and on my asking to return the 6500 they said there is no back process. This is how shopclues looting people. And if it is not them then how come customer information is going to fraud people? I want my 6500 back. The money matters to me a lot as i am a struggling student. Please help me. I am attaching all evidence in the form of jpeg. Please help me to get my money back.
+3 photos
Was this information helpful?
No (0)
Yes (0)
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
ShopClues.com Customer Care's response
Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues
Feb 12, 2020
Updated by SoumiP
I again yesterday got such a message of winning money. How can you not take the responsibility of my losing of 6500 in the name of ShopClues company? Your company can not say sorry and move on if they can not protect their customer's privacy. I am in dire need of that lost money. I urge your company to take responsibility for their callous counterpart and return me my lost money. I already have given all the evidence.
Verified Support
Feb 20, 2020
ShopClues.com Customer Care's response
Dear Customer,

Greetings from ShopClues.com

We apologize for the inconvenience caused to you.

As informed you earlier, we're running no such contest and would request you to ignore these intimations as our concerned team is already investigating the matter.

Soon a stern action will be taken up to put an end to scams like these once and for all.

Requesting your patience here.

Best Regards,
Team ShopClues
Feb 20, 2020
Updated by SoumiP
What about the 6500 I lost?
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopClues.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    6999
    Pending
    47
    Resolved
    1672
    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information