ShopClues.com — Huge undiscovered cheating scam by shopclues

Address:

110091

On 20.1.2017, I made debit card payment for purchasing a product called Test Product 100159ac08efc4 Code:[protected] from Shopclues for Rs 80/- .

Order ID was[protected] dated 20 Jan 2017. I did not receive the product. Later they informed that due to slight delay in shipping they have cancelled order and the refund Refund ID: 10821819 was rejected by payment gateway. After that everyday I called them on customer Helpline [protected] and each time they used a new excuse to delay the refund or make false promises for refund through Bank account or Cluebucks which I can use to buy another product. Several times they create new complaint and then close it. I also spoke to Pankaj/Chauhan the seniors who also make false promises.

Today 15.2.2017, on customer Helpline [protected], I talk to Tarun and he repeatedly made me hold call for long time again and again and said I had not made payment which is a lie, because my payment was acknowledged by them. Then he asks me for Bank statement from 20.1.2017 till date, which is illegal and I had earlier given the payment transaction ID to them on phone which they said was OK and promised refund.

Now I think this is SCAM because if even 1 lac make online order payment then Shopclues gets Rs 80 lacs free via cheating and no one will bother after some time to press for refund. Also taking Bank statements is iilegal as our balances will become known to these cheats for further fraud.

Please get my Rs 80/- refunded from them and also pass strictures against them to prevent all kinds of frauds by them. I also request thorough investigation to reveal full extent of scam.

Anita EMAIL [protected]@yahoo.co.in