[Resolved] ShopClues.com — I have not received the refund on order cancellation

Nikhil Singh 7725

from Samastipur, Bihar

Address:	801503
Website:	www.shoplclues.com

Hey sir i ordered a product from shopclues and cancelled it because the delivery late... I paid using my madhay bihar gramin bank debit card.
Shopclues send a message and email thatyo
Your refund credited but i have not received any refund... The transmission id is also created.. Plz help me in getting my refund.

They are telling that refund processed but i havent got the money and... Customer support not replying plzz help...

Order id[protected]

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Jan 30, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

ShopClues.com Customer Care's response Dear Nikhil,

Greetings from ShopClues.com

We apologize for the inconvenience caused to you.

With reference to the refund request raised against Order ID[protected] Flash Sales Product Blue Plastic Casual Bi-fold Wallet For Men, we would like to inform you that the refund has been processed in the same account through which you have made the payment.

Please find the refund details below:

Refund amount - Rs. 98.00
Refund processed date - 23rd Dec, 2018 at 8:10 pm
Expected Refund credit date- 04th Jan, 2019
Refund mode - Payment Gateway
Refund Reference Number (RRN) - PUR[protected]

In case you've not received the refund within the shared timeline, we request you to file a chargeback or raise a dispute with your bank using the above mentioned Refund Reference Number (RRN).

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Team ShopClues