[Resolved]  ShopClues.com — I received a wrong product and it is prepaid

Address:2/30 A , Azadgarh , Tollygung, Kolkata, West Bengal, 700040

I have received pairs of socks instead of my order that was pack of 3 multicolor bra also my order is paid. I have received my order but when i called at shopclues helpline it says that my order will be delivered soon, it's current status is not showing that i have got my order that is wrong.
My order number is[protected]
Product was pack of 3 sparkle front open multicolored bra
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Jun 3, 2019
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
May 01, 2019
Updated by Sushmita Gari
Shopclues.com — I received a wrong product and it is prepaid

1 Review
2/30 A, Azadgarh, Tollygung, Kolkata, Kolkata District, West Bengal, India
Su Sushmita Gari on May 1, 2019
Mark as Resolved

I have received pairs of socks instead of my order that was pack of 3 multicolor bra also my order is paid. I have received my order but when I called at shopclues helpline it says that my order will be delivered soon, it's current status is not showing that I have got my order that is wrong.
My order number is[protected]
Product was pack of 3 sparkle front open multicolored bra
May 01, 2019
Updated by Sushmita Gari
Shopclues.com — I received a wrong product and it is prepaid

1 Review
2/30 A, Azadgarh, Tollygung, Kolkata, Kolkata District, West Bengal, India
Su Sushmita Gari on May 1, 2019
Mark as Resolved

I have received pairs of socks instead of my order that was pack of 3 multicolor bra also my order is paid. I have received my order but when I called at shopclues helpline it says that my order will be delivered soon, it's current status is not showing that I have got my order that is wrong.
My order number is[protected]
Product was pack of 3 sparkle front open multicolored bra
Verified Support
May 03, 2019
ShopClues.com Customer Care's response
Dear Sushmita,

Greetings from ShopClues.com

We apologize for the delay in response and the inconvenience caused to you.

We would like to inform you that return request against your Order ID[protected] for Pack Of 3 Sparkle Shop Front Open Multicolor Bra (Color May Differ) has been approved and the pickup of the product is expected to be done by 08/05/2019.

Refund/replacement request shall be initiated once the product is picked-up by our courier executive. You can check the status on MyAccount on www.shopclues.com.

Also, our team will get in touch with you asap to share an update on this.

Best Regards,
Team ShopClues
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