ShopClues.com — Imported Mobile instead of the actual Indian Warranty Product

Address:

Gurgaon, Haryana

Hi, It's almost going to be 3 weeks tomorrow, without a specific resolution to the issue. I am hesitant if you will be able to provide me with any fruitful resolution. I believe I will move ahead with the appropriate legal steps for the case. This is quite unprofessional how you guys took up the event and it ended up to no resolution. Though it has been lined up several times, I will still mention the issues once again below: a. The product discussed here, namely, HTC One M8 - is a imported product which lacks Indian warranty. This event was not mentioned anywhere on the listing page, which itself now is missing from the web page "www.shopclues.com". It implies the information that the product was being imported, from Canada (the actual place of purchase of the device), with properly paying the Excise & Custom duties. Which invites legal implications as well. It's a evident case of cheating the customer by withholding the information of the product and trying to evade taxes. b. The accessories included (headphones) are not original, which again was not being mentioned and this information was withheld as well. c. Avoidable delay in resolution, which was a traumatic experience. There were just emails/followup/calls but no resolutions. I did my best to escalate the issue but to no resolve. I will definitely make sure I get back to shopclues and the vendor with a strict legal actions which sets things upright. Abhishek Mishra Mob: [protected]