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I ordered 12 lip crayons & i got only 8 & what was shown in the image its totally different from what I get.so I want to return the whole product & want the refund as its been 12 days already & still nit received any resolution till date from Shopclues & I am writing the query back to back after one days still my problem is not solved. The order Details is mentioned in the image below & the product I received.
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ShopClues.com customer support has been notified about the posted complaint. Verified Support Nov 02, 2020 ShopClues.com Customer Care's response Dear Pragati, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We would like to inform you that the return request against Order ID[protected] for MN MeNow True Lips Set of 12 Creamy Lip Liner Pencils has been approved and refund of Rs. 155.00 has been initiated into Clues Bucks. You can expect the next update from us by 04th Nov, 2020. Kindly note that the pickup may be attempted within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience. Best Regards, Team ShopClues Verified Support Nov 10, 2020 ShopClues.com Customer Care's response Dear Pragati, Greetings from ShopClues.com Our sincere apologies for the trouble you were put through. We hereby confirm you that the refund (which you paid through PAYMENT MODE and CluesBucks) has been processed against Order ID[protected] for MN MeNow True Lips Set of 12 Creamy Lip Liner Pencils. Below are the refund details: A) Refund method (Debit Card) Refund Amount -140 Refund Processed date[protected]:32:54 Expected Refund credit date[protected] Refund Reference Number (RRN) - VAXM[protected] B) CluesBucks refund Refund amount - 15 CluesBucks Plus (already credited in your ShopClues account) Kindly note that the pickup may be attempted within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience. Best Regards, Team ShopClues | |
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Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
We hereby confirm you that the refund (which you paid through PAYMENT MODE and CluesBucks) has been processed against Order ID[protected] for MN MeNow True Lips Set of 12 Creamy Lip Liner Pencils.
Below are the refund details:
A) Refund method (Debit Card)
Refund Amount -140
Refund Processed date[protected]:32:54
Expected Refund credit date[protected]
Refund Reference Number (RRN) - VAXM[protected]
B) CluesBucks refund
Refund amount - 15 CluesBucks Plus (already credited in your ShopClues account)
Expected date of refund to show in your account is till 16th Nov, 2020. Please wait till that.
Kindly note that the pickup may be attempted within 10 days from the date of return request approval. In case it doesn't happen within the stipulated time, you may use/dispose the product as per your convenience.
Best Regards,
Team ShopClues