ShopClues.com — Item not delivered and money not refunded

Address:

Chandigarh, Chandigarh

Dear Sir Please refer trailing mail wherein I have made payment of Rs. 28, 398/- (order no.[protected] for a LED TV on 20.02.2015 but was told that item is not available and refund would take another 10 days. It means shopclues have blocked my funds for 15 days for its own fault. Why the co. book the order if it do not have the merchandise. This gives very bad impression to the customer. Why should customer suffer. 1. I request you to please release my funds immediately. 2. In case I wish to place other order for LED can I use these funds in transit? If answer to above two points is negative how can shopclues/vendor compensate me for such delay... Waiting for a favourable response at the earliest please... Regards, Rajinder Kamboj. [protected]