ShopClues.com — Item not delivered to me but they are showing that item is delivered.

Address:

Dehradun, Uttarakhand

I have purchased a product with order id 54657671 at shopclues.com on 31/05/2015. Today i received a mail from shopclues that my order has been delivered to me with order ID 54657671. I contacted Ecom courier service with which this order is supposed to be delivering to me. They are saying that your is still in transit and has not even reached to the branch office of the city where i live. According to me sending false mails and false messages regarding any delivery status/statement which has not completed and is showing as delivered is illegal.