ShopClues.com — LCD T.V.

Address:

Karnal, Haryana

I purchased an 32" LCD TV hayundai vide pre paid order no. 13585085 and was delivered on 12 may 2014 at 2:30 pm. I open the parcel and found that the damaged product was packed in side which as used and fully damaged. I shocked and then call to customer care of shop clues on same day. They asked me to solve the problem soon. But next day I received a mail by shopclues that they required images and videos for that. I sent them the images. but next day the same mail agian received. I sent them again. Next day on 15th may 2014 I received a mail that u can contact hauyndai service centre . On 16th 10:30 I go to service centre and they denied to attend the complaint and asked that there is no compalint registered in our record. We are not responsible for the same the seller company shopclues is responsible for the same. I email them soon but every time ithey asked that we sent the matter to merchant. But as per fact that this order was already returned by any other customer namely kalpesh degama vide order no. 13587815 of gujrat because when i open the parcel i found that the invoice was inside of the other customer/ order. Now it is clear that the merchant was fully known that they were sending the damaged material. but he cheated me and sent to me.