ShopClues.com — Missing Part Small Burner not received

Address:

Mumbai City, Maharashtra

I need the missing part(Burner) of the Gas Stove purchased. And I have communicated with Shopclues to send the Missing Part and every time they told within 48hrs your issue should be resolved. But its been weeks. Shopclues executive told that they'll send the missing part over phone so I decided to install the product. The person who came to install took Rs 500. Later shopclues told that I will have to return the whole product but I had already started using it as per their communication. I haven't got a resolution yet. Please check. Order Number: 49816861 Return Number: 1344781 Product: Automatic 3 Burner Gas Stove with Marble Finish my mail communication with Shopclues Support is below: [protected][protected][protected][protected][protected][protected][protected] No Call from Shopclues Executive yet. Lazy Customer Support. Fake and Cheat Sellers. Waste of time and money buying from shopclues.com - Vasant Ambre [protected] On Fri, May 22, 2015 at 12:53 PM, Martin Ambre wrote: Don't you understand. I have clearly communicated that I need the missing part ie Small Burner. Today pickup person comes and tells me that I have to give the whole product even after telling you'll that I've spent Rs.500 for the installation and I will not spend anymore to dismount and install again. After the discussion today, your executives are not trained enough to check the status of my query raised. there is no records kept at your end. It's more than 1 week now and the second week is about to be over that your are not able to solve the problem. This clearly reveals that your inefficient in doing your work. Also I told to keep me updated over Calls but no one has the decency to call. Next step would be to take this issue to CONSUMER COURT, if your support is not visible. - Vasant Ambre [protected] On Fri, May 22, 2015 at 12:23 PM, ShopClues.com wrote: ##- Please type your reply above this line -## ShopClues Support, May 22, 12:23 PM: Dear Vasant, Thank you for contacting ShopClues.com. This is with reference to your query regarding order #49816861. We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pickup of your product and we will try our best to get you a resolution on priority. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akhilesh ShopClues.com Vasant Ambre, May 21, 5:13 PM: Hello Team, When will your 48hours complete? - Vasant Ambre [protected] Hello Team, I am waiting for your call and resolution. I wish to escalate it to consumer court if its not solved soon. - Vasant Ambre [protected] ShopClues Support, May 21, 2:30 PM: Dear Vasant, Thank you for contacting ShopClues.com. We regret for delay in pick up of your product. As per update from our concerned team, we would like to inform you that courier executive will contact you shortly regarding pick up of your product. We appreciate your patience and understanding in this matter. Kindly do not forget to take a copy of pick up receipt having order number of relevant product and signature of courier executive. If you have any further queries, feel free to contact our customer support team. Best Regards, Customer Support Team Akhilesh ShopClues.com Vasant Ambre, May 21, 12:38 AM: Hello Team, I am waiting for your call and resolution. I wish to escalate it to consumer court if its not solved soon. - Vasant Ambre [protected] ShopClues Support, May 19, 11:29 AM: Dear Customer, Thank you for contacting ShopClues.com. We would like to inform you that we have arranged the pick-up for your product, against the order through courier company. Our courier partner will contact you to get the product picked up within 4-5 business days. Please ensure that the product is packed tightly with all stuffs which you have received from ShopClues. Further, we would like inform you that refund or replacement will be done after receiving of product in our warehouse, alternately you can track your return status at http://www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com S::S Vasant Ambre, May 19, 10:33 AM: Hello Team, As discussed within 48 hours I will receive the Missing Part (Small Burner). Further communication would primarily over Calls on my number [protected]; eMail would be secondary. Kindly do the needful before I escalate this matter to Consumer Court. Thank You. - Vasant Ambre [protected] Customer Support, May 19, 10:25 AM: On behalf of customer, Today i received the message form Nuvoex courier for the pickup of whole product, where as i have requested you to send the missing part (i.e. Small Burner), As i am using the product and i have spend Rs 500 for the installation, so i did not want to returned the product . Kindly send my messing part. Regards Om bharti shop clues.com Vasant Ambre, May 18, 11:51 PM: Hello Team, I had discussed with the Executive and he informed that they will send the missing part(i.e. Small Burner). I am awaiting your confirmation. Please call me for the same. Thank You. - Vasant Ambre [protected] ShopClues Support, May 18, 9:18 AM: Dear Customer, Greetings from ShopClues.com We regret for the delay in responding you. We have checked and found that the reverse pickup for your order has already been approved by the Merchant. We have already sent an email regarding the reverse pickup process. Please be assured that we are constantly following up with our courier partner and you will be updated regarding further proceedings. We would appreciate your patience and co-operation in this regard. Assuring you of our best services always. Best Regards, Upasana Shopclues.com Customer Service s::s Vasant Ambre, May 15, 9:36 PM: Hello Team, I am still waiting for the resolution on this. Awaiting your revert. - Vasant Ambre [protected] Vasant Ambre, May 13, 8:56 PM: Comment: I need the missing part(Burner) which is highlighted in RED or a complete working replacement. Call me. Order Number: 49816861 Return Number: 1344781 Product: Automatic 3 Burner Gas Stove with Marble Finish Reason: Parts are missing Action: Replace item Click to view image: https://images.shopclues.com/images/refund_product_images/1224c22a3ec5a42DSC-0647.JPG Cheers, ShopClues Support Team.