[Resolved]  ShopClues.com — Mobile handset not delivered after replacement

I Ordered (Order ID :[protected] a Mobile phone worth 15000 from shopclues website on 6th May and got delivery on 13th May. When i opened the small brown carton found the seal on the Blackberry box was broken and they sold me a second hand phone. Following are the damages found on the handset: 1. Back flip cover had lots of scratches 2. Paint was chipped off. 3. No seat on Box and No blackberry barcode or sticker. then i called them to replace the phone they replied it will take 6-7 days to see if merchant is ready to replace it or not. then they finally agree. On 26th may i received a sms from shopclues we have arranged a pick of your phone from same address and person will come from NOx services a courier company and handover handset and its accessories, Bill and invoice. as they said i did the same but when i was handed over him the blackberry box i asked him to check everything and he (JITENDER) did in front of me. i took the receipt from Jitender. Now shopclue is saying we have not received the phone. Box you have sent is empty. How can it possible I packed it and while handed over to Jitender (courier guy) he checked it. They have found that the courier company has messed up and they are investigating the CASE which can take another 1 month. Shopclues have the money and the phone. I don’t have anything lost 15000 rupees as well