ShopClues.com — Mobile phone Moto G

Address:

New Delhi, Delhi

Dear sir,

I purchsed one moto g phone from shopclues. I placed online order on 26.4.2017. On opening the box i found the mobile phone being an used one. Hence i have placed a return request of my mobile. The mobile sent by the seller is an used one,. Mobile contains unerased/undeleted (Not deleted) messages and contact details used by the previous owner. He has purchased the phone on 27.3.2017 and returned later on. The product came in a damaged packing, the cables and head phone found in untied condition. It is not a fresh piece. It is only a second sales.

I contacted shopclues customer care several times to know the status of my return request. But there is no response from them.