ShopClues.com — Money not credited back

I tried to purchase an item from shop clues, with order ID[protected], which got failed, however, the amount was debited from my account. I tried to contact the customer support team of shop clues and unable to reach to any executive. I tried to contact bank and from their end, its showing approved. I mailed shop clues multiple times, but couldn't get a satisfactory answer. Please get my refund of Rs. 31779 soon.