ShopClues.com — My refund hold above 25 days

Address:

Haryana

I order a laptop in ShopClues after tow day ShopClues agent calls and tells this order is delayed pls cancel I cancelled after the refund is estimated 7 days after 7days ai don't get my refund I contact the customer care they tells the is on hold you have wait 7to8 days to solve after 10day I not get my refund when I contact repeat they telling 7to10 days wait totally 25 days are over idont get my refund back pls help