ShopClues.com — no delivery and no reply from customer support

Address:

Clues Network Pvt. Ltd., Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana, India

Hi there,
I made an order on 28th may and was supposed to get the delivery of the product on 4th june. When the product didn't arrive on 4th june i raised a ticket and was told that i will get the delivery on 8th june. It was 4th june and today is 16th june i have email and raised so many tickets with shop clues but haven't received any reply and i have called them a hundred times literally, when i call the calling system never goes to a customer support officer and gets hung up. It is a prepaid order and what should i do about it please help. My number is [protected] which is registered with my order and my order id is[protected]. Please see screenshot below and i haven't received any response. Also i you need more details please let me know.