| Address: | 122001 |
| Website: | www.shopclues.com |
I have purchased nokia e71 mobile phone (Refurbished) from the shopclues order number is[protected]. This product was delivered on 23-jan-2017. On same day when we open this phone plug for charging then this phone able able to charge. I have also tried with another charger which is available at my home and working fine. From this charger also this phone not able to charge. After that on 24-jan-2017, i file a return request (Return id is 3609026) and ask shopclues to replace it but after so many calls done by me to shopclues customer care on 14-feb — 2017 they told they can not replace it they can only repair it as this is under warranty. So i agree for the same to repair it on 14-feb and they told they will pick this phone for repair with in 4 days but since they did not contact me for pickup and also no call, no communication on phone as well. Then i again called shopclues on 16-feb and they told we required another 3 days to resolve your problem. Still they did not take phone for repair. 20-feb-2017 i again called them they told our senior executive will call you but there is no call from them. Today 21-feb-2017, i again call them and asked for the status of reverse pickup for repair still they told we will resolve your problem in 4 working days. This is prepaid order and i have paid money 19-jan-2017 and phone was delivered on 23-jan-2017. Still i am not able to use this phone as this is defective product. But shopclues customer care not entertaining the same and again and again given the next 4 working days time line when ever we called them. Please help me to resolve this problem.
Chat history:
Recent comments
[protected]:59:28 when we plug the charger it\'s showing not charging. If you want i can send the photo for the same.
[protected]:50:51 return requested for shopclues order[protected]? Ankit chauhan hello team, attached is picture of phone where its clearly shows that phone is not taking charging. And now i have checked online status if return request and its shows that "return rejected by merchant" why its rejected? This is defect of the phone why i need to accept it. Please check with merchant and arrange the replacement or refund what ever possible. Ankit chauhan [protected]
[protected]:32:39 still there is no update. How much time it will take to answer for such small issue?
[protected]:22:36 on the behalf of customer, i want needful resolution for the product replacement. Kindly do needful as soon as possible on urgent basis. Regards, abhey shopclues.com
[protected]:20:58 on the behalf of customer, i already filed return request so please arrange reverse pick up and return it as soon as possible. And imei no. Is [protected] regards, taukeer shopclues.com
[protected]:11:35 hi team, customer ordered "nokia e71 3g", he received the defective product (When he plug the charger it's not showing charging). We shipped the new charger, he received the charger yesterday. He tried with 2-3 more charger but facing the same issue. Charger is not defective. He is facing the problem in the mobile. Its not getting charge. He want to return it & want the replacement. Imei no.[protected]. Please arrange the reverse pick up asap. Wait for 4 wd regards, shally shopclues.com
[protected]:53:13 hi team cs asked that i have received the defective product not defective charger customer ordered "nokia e71 3g", he received the defective product (When he plug the charger it's not showing charging). We shipped the new charger, he received the charger yesterday. He tried with 2-3 more charger but facing the same issue. Charger is not defective. He is facing the problem in the mobile. Its not getting charge. He want to return it & want the replacement. Imei no.[protected]. Please arrange the reverse pick up asap. Wait for 4 wd regards, syed aafaq shopclues.com
[protected]:04:18 hi team, customer want to return this product due to defective issue its not charging properly so he want to return it, also shared imei no. But still resolution is pending so kindly do the needful. Asked to wait 4 working days. Regards meenakshi shopclues.com
[protected]:29:17 hi team, customer is waiting for resolution since long time as charger is not defective, problem is with mobile phone, and customer shared imei no.[protected], so please do needful and try to resolve this concern on urgent basis, asked to wait 3wd, for further resolution, regard's anoop roy shopclues.com
[protected]:08:54
Dear ankit,
Greetings from shopclues.com
We regret delay in addressing your e-mail.
This is with reference to your order id[protected] for nokia e71 3g - (6 months gadgetwood warranty).
We do understand the inconvenience you have faced, however, we would like to inform you that we have forwarded your concern to the respective team. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible.
Please allow us 48-72 hours to share an update with you.
For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Sudha chatterjee
Customer support team
Shopclues.com
[protected]:00:41 can you please update the status?
[protected]:09:54 hi team, customer want to return this product due to defective issue its not charging properly so he want to return it, and i wants to replacement only so please kindly do need as soon as possible, but am not agree for repair info - ask to customer please wait 4 wd and for further responds and customer agree with only replacement and try to resolve this concern on urgent basis regards rahul dubey shopclues.com
[protected]:24:54 hi team, customer got a defective product from shopclues and filled return request. Customer is facing charging issue in product and want replacement for this product.. So inform to customer we can't provide replacement for this product we can repair the product for you only... Customer is ready for repair the product so please look this on priority basis and do needful as soon as possible.. Regards prashant shopclues.com
[protected]:27:08 hi team, customer got a defective product from shopclues and filled return request. Customer is facing charging issue in product and want replacement for this product.. So inform to customer we can't provide replacement for this product we can repair the product for you only... Customer is ready for repair the product so please look this on priority basis and do needful as soon as possible.. Regards prashant shopclues.com
[protected]:46:23 dear ankit,
Greetings from shopclues.com
With reference to your order id[protected] for.
We express our inability to accept the return request for as the product was bought under "refurbished mobile category" in which the product is eligible for repair only. Hence, please confirm you want to repair your product or not.
For further assistance, kindly refer to http://www.shopclues.com/return-policy.html
Best regards,
Sudha chatterjee
Customer support team
Shopclues.com
[protected]:25:56 hi team, customer got the product but it is defective product that's why customer want to return his order and customer ready to repair his order also so kindly look into this matter and resolve this issue asap. Info given:-told to wait for 4wd. Regards, durgesh shopclues.com
[protected]:32:16 hii team customer want to return this product and he already update to us on 11-feb that he is agree for repair and customer is waiting for response for ling time so asked to the customer please wait for 4 working days but customer want the resolution on today other wise he did not return this product and file the case in consumer court so please check it and do needful as soon as possible. Regards abhishek shopclues.com
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