ShopClues.com — Non delivery of the product even after 20 days after booking

Address:

Shimoga, Karnataka

I have ordered a item from shopclues with order ID 49011865 from shopclues on 4th may. And until today I have not received the product. But shopclues claim that the item has been shipped and also delivered on 22nd may 2015. They have generated shipment number for the order 49011865 and the tracking number is[protected] from FEDX and also i enquired with FEDX about the shipment but they are telling that the shipment has not yet been handed over to them and still it is pending for pick up. Kindly help me get a refund or the product.