ShopClues.com — Non refund of money even the order was cancelled from their side

Address:	Faridabad, Haryana, 121005
Website:	ShopClues.com

I had ordered LG USB Adapter Charger + Data Cable for LG Nexus 5 online for shopclues.com on dated 10/02/2016 payment of 390. The order was cancelled because the product was not reached to me and refund processed. They inform me the expected Date of Refund to Show in my account is 24 Feb 2016. As the refund was not created to my account, i had inquired. They had the same one reply that expected Date of Refund is 24 Feb 2016(10days old reply). I can't understand where is the problem. Please solve this.