ShopClues.com — Non refund of money towards return of damaged product

Address:

Mumbai City, Maharashtra

Dear Sir,

1. Against the return of damaged product ( cookwares) against my Order No.[protected], the mails received from shopclues on 27-07-15 mentioned that amount refunded to my bank account is '0'. This was highly objectionable and I immediately responded to their mail on 28-07-15 requesting for refund of money paid to my bank account without much delay.

2. The damaged item received by me has been already returned by me on 17-0715 through reverse pick up (reverse pick up receipt enclosed) .

3. I already mentioned in my earlier mails that the product was returned with an assumption that the money paid by me toward this order shall be refunded fully and what ever 'Clues Bucks' (i.e. 100 Nos.) are being offered to me by them of their own towards receipt of damaged product will be only be at their discretion and this should not be an alternate to refund of money.

4. The order status in my account is showing that the refund is complete, which is not correct as the money paid while placing the order still needs to be refunded in full (i.e. Rs. 528=00) at the earliest possible.

5. I am repeatedly getting automated generated mails mails from shopclues about submitting my feedback against this order and after submitting my negative feedback I am receiving messages from them that the refund will be executed within 4-5 working days, but surprisingly the money has not been transferred to my account yet.

I therefore request you to kindly look into the matter and do the needful for enabling refund of money to my bank account from which I made the payment while placing the order.
Thanking you in anticipation.
kind regards.
Sanjay Kumar Saxena
Scientific Officer
Isotope Production & Applications Division
Radiochemistry & Isotope Group
Bhabha Atomic Research Centre
Trombay, Mumbai- 400 085
(Tel:[protected]/2015/0705)