[Resolved]  ShopClues.com — Not providing complete product

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New Delhi, Delhi

I purchased a Maharaja Whiteline Slim+ cooler from Shopclues.com but they didn't provided complete product. The wheels with castor were not given to me. The overall email communication so far is attached. Kindly help me get my product for the merchant at shopclues.com including compensation for harassment of consumer. My contact number is [protected]. With regards, Hemant Kumar Re: [ShopClues.com] Re: Wrong Style[protected] [protected]@in.com [protected]@in.com To: [protected]@shopcluescom.zendesk.com 16 May 14 00:33:45 Print Look are you making fool, the ice chamber is so small that it hardly holds 10-12 ice cubes moreover it was clearly mentioned over the packet that the wheels are part of the separate shipment I am uploading the image of the sticker on the package. Please return my product as per your buyers protection program and replace it with a new complete product along with wheels this time otherwise provide me the wheels with castor i.e., base for the cooler I have purchased. [protected] Original message[protected] From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com > Date: 15 May 14 12:23:09 Subject: [ShopClues.com] Re: Wrong Style[protected] To: Hemant Kumar <[protected]@in.com> ##- Please type your reply above this line -## Team ShopClues, May 15 12:19 PM: Dear Hemant, Greetings from Shopclues.com. Based on your concern, we would like to inform you that all wheels of the cooler are packed by a merchant in ice chamber Kindly check the same once from your end. Best Regards, Customer Support Team Nupur ShopClues.com Returns-Divya Batra, May 12 10:27 AM: Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 13076609. We regret for the delay in resolving your issue. We have escalated your issue again to the concerned team for an urgent resolution of your issue. Kindly, allow us some time so that matter could be resolved. However, some times our response may get delayed due to the nature of the issue or availability of the merchant. Here is a useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html Best Regards, Customer Support Team Divya ShopClues.com Hemant Kumar, May 10 07:16 PM: 5 days have past since your last mail, what is the status, are you doing anything or not? Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 5 May 14 17:59:39Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Ankush, May 05 05:57 PM:Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order no. 13076609. We regret for the inconvenience caused to you and sincerely apologize for the same.Your case has been escalated again to the merchant and the concerned team. Kindly allow us 34 days and we will update you about the further action. We request you to kindly allow us some time in order to expedite the issue. Please be assured that this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Cus tomer Support TeamAnkushShopClues.com Rita, May 03 10:16 AM:Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We value your relationship with us and would like to offer you 200 Clues Bucks and you can purchase the wheels from the local market. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 34 working days in your account. You may keep the product as well with you as we are not arranging reverse pick up for the same. Please note you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clue Bucks is equivalent to 1 rupee. Please refer to http://www.shopclues.com/cluesbucks.html For further assistance kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support TeamRitaShopClues.com Hemant Kumar, Apr 29 03:31 PM:You guys have the worst post delive ry response mechanism. Noone is that slow in todays scenario but your website is? You will lose your customers due to your slow and pathetic post delivery problem resolution mechanism. First you charge 400 bugs as delivery charges, while most ecom website provides free shipping, then, you deliver incomplete product and when I demand a quick delivery of remaining item, you ask for 6 days time to contact the merchant. Are you making a fool out of me or what? Once again I demand the delivery of wheels with castor for the cooler I purchased at the earliest or I'll approach a consumer court for the kind of inconvenience and incomplete product delivery. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 25 Apr 14 08:47:33Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Shopclues Support, Apr 25 08:44 AM:Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your quer y regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB45359d[protected]fed8f6c9e8856959sprutDear support! Get Yourself a cool, short @in.com Email ID now! Shopclues Support, Apr 25 08:44 AM:Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Sin gh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4536783b919a343593f89032c9ea013139d6sprutDear support! Get Yourself a cool, short @in.com Email ID now! ShopClues Support, May 10 02:05 PM: Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We sincerely apologize for the inconvenience caused to you. As you are our esteem and valuable customer we would like to offer you 300 Clue Bucks for missing product, as we are unable to reship it. We request you kindly purchased it from the local market, we will not arrange reverse pickup for the same. The Clues Buck is like the credit point which can be used for your future purchase with us. Please note that 1 clue buck is equal to 1 rupee for further clarification kindly visit the link http://www.shopclues.com/cluesbucks.html Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. We appreciate your patience and understanding in this matter. Please respond to this email, without changing the subject line and we will reply via an email or phone regarding next steps. Seeking your co-operation. Best Regards, Customer Support Team Akhtar ShopClues.com Ankush, May 05 05:57 PM: Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order no. 13076609. We regret for the inconvenience caused to you and sincerely apologize for the same.Your case has been escalated again to the merchant and the concerned team. Kindly allow us 3-4 days and we will update you about the further action. We request you to kindly allow us some time in order to expedite the issue. Please be assured that this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Customer Support Team Ankush ShopClues.com Rita, May 03 10:16 AM: Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We value your relationship with us and would like to offer you 200 Clues Bucks and you can purchase the wheels from the local market. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. You may keep the product as well with you as we are not arranging reverse pick up for the same. Please note you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clue Bucks is equivalent to 1 rupee. Please refer to http://www.shopclues.com/cluesbucks.html For further assistance kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Rita ShopClues.com Hemant Kumar, Apr 29 03:31 PM: You guys have the worst post delivery response mechanism. Noone is that slow in todays scenario but your website is? You will lose your customers due to your slow and pathetic post delivery problem resolution mechanism. First you charge 400 bugs as delivery charges, while most ecom website provides free shipping, then, you deliver incomplete product and when I demand a quick delivery of remaining item, you ask for 6 days time to contact the merchant. Are you making a fool out of me or what? Once again I demand the delivery of wheels with castor for the cooler I purchased at the earliest or I'll approach a consumer court for the kind of inconvenience and incomplete product delivery. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 25 Apr 14 08:47:33Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Shopclues Support, Apr 25 08:44 AM: Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM: On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB45359d[protected]fed8f6c9e8856959sprutDear support! Get Yourself a cool, short @in.com Email ID now! Shopclues Support, Apr 25 08:44 AM: Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however due to non–availability of merchant it might take 1-2 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sunil Sakya ShopClues.com Hemant Kumar, Apr 25 12:07 AM: The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""< [protected]@shopcluescom.zendesk.com >Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s) IMG_20140424_234744.jpg IMG_20140424_234823.jpg IMG_20140424_234851.jpg IMG_20140424_234908.jpg IMG_20140424_234930.jpg IMG_20140424_235004.jpg IMG_20140424_235018.jpg IMG_20140424_235049.jpg IMG_20140424_235112.jpg Hemant Kumar, Apr 24 10:58 PM: On behalf of customer - received the product without wheel, information given share the images .kindly do needful Regards (Jeewan Singh) _._ Cheers, ShopClues Support Team. Message-Id:X4WKWRB4_[protected]_62c33fa511ac9e8c116612_sprut Dear support! Get Yourself a cool, short @in.com Email ID now!