[Resolved]  ShopClues.com — not refunding money even after the returned product

Hi, my order no is: 11419347 and my return id : 217141 (created on 25 Feb 2014, 10:46 AM) I recieved a counterifiet fake product (whey protein supplement) from shopclues more than one month back and created a return request for it.after hundreds of phone calls and the proofs i sent they agreed and asked me to return the product.I then got a mail that my refund has been initiated and my return request on their website was completed.But I DID NOT get any money back. they have cloesed the return request also and got the product back also.Now everytime i call them they tell me they will look into the issue. But they are not refunding my RS 6500 even after taking back the fake product and completeing the refund request.Could you please help. and also could anyone tell me how I can approach consumer court for the matter. Thanks & Regards, Praveen