ShopClues.com — not refunding the amount

Address:

Pune, Maharashtra

Sir/Madam, I, Tejaswa Kumar residing in PUNE, have purchased a product from online shopping site www.shopclues.com, on 29th oct, 2014, with order ID: 22649745. They told it will take maximum of 10 days to deliver the product to my address, but they failed on their commitment. I contacted them many times via mails, but their response was very poor. We had many conversations but they never stick on to their commitments. Finally when they failed to deliver my product, I requested them to initiate my refund on 06th Nov, 2014. They agreed and initiated my refund process on 11th Nov, 2014, with T&C of refund process, which states that credit card refund would take 15 business days. It is more than a month today and till date neither there is any kind refund from their end nor any response regarding the same. I request you to help me regarding the problem mentioned. I would be very thankful to you. I am attaching the mail conversation. Regards, Tejaswa Kumar [protected]