ShopClues.com — online shop product but yet not been delivered

I had booked order for Duffle bag on[protected] yet I don’t get the delivery of product. Your website says the product is shipped. I sent email related to it to bring to your notice in a good words; yet there is no action took; and after 15 days the status shown untracked; it’s not the matter of money Rs. 133, but my faith diminish as a customer for your website; am very much stressed because of having such irresponsiveness from you so I think I should go to complaints against this to consumer court. Website : Shop clues Order No. 4609283 Date:[protected] Product Name: Blumelt Stylish & Spacious 18 inches Duffle Bag with 3 Compartments (color green) Reference copy to: 1)Consumer Court 2)Consumer Redressal Forum