[Resolved]  ShopClues.com — Order ID[protected] for Leeps Prints Yellow Chanderi Lace Saree With Blouse.

Address:Mumbai City, Maharashtra, 400034
Website:www.shopclues.com

I ordered two sarees difftrent colors after seeing the pictures but when they arrived they were cheap and not the same. So i returned them but i am refunded only for one saree & i am following up since two weeks but no response. Shopclues is giving cheap service & there is no voice base contact whr customer can call.

Its like they sell take money disappear. U cant reach them for after sales..?
They r constanly auto sending me same reply "this is in reference to your order id[protected] for leeps prints yellow chanderi lace saree with blouse.

We would like to inform you that refund against your order has been processed into your bank account through which you have paid.
Order id[protected]"

They have refunded 439 i. E. One saree cost whr in i had paid 878 for two sarees & i had returned two sarees. And i am constantly sending them dis info but they r sending same message tht payment sent in ur account.

Online sites must provide resolve within 48hrs & also shud have voice service where consumers can call & enquire.

This one way communication selling is like harassment.
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Aug 31, 2018
Complaint marked as Resolved 
They did not accept that there were two sarees but after lots of arguing and follow ups they gave me clue bucks of same amt Thanking u
ShopClues.com customer support has been notified about the posted complaint.
May 17, 2017
Updated by nimmi999
Despite continuous follow ups there's no promptness from their side. It's like they are not bothered at all.
I ordered two sarees same thing only two different color i returned both bcos of the quality of the clothe was poor.
They are trying to show tht i have returned only one saree..??? now after one month of follow up..?

Such pathetic service & careless attitude. Pls suggest me a way to take legal action on them. They are duping customers and betraying the sheer trust we put on them
May 22, 2017
Updated by nimmi999
what is the legal procedure to take action against this fraud and pathetic service by shopclues..? they dont seem to address this complaint or return the mount 439/-

what action can i take pls advice me
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