[Resolved] ShopClues.com — Order ID[protected] Refund was given as cluesbucks and not credited to original payment mode | |
Hi, I had ordered lee cooper loafers and had done a payment of Rs.1215 from my credit card, Order ID :[protected] The product received by me was not the original one and was the copy product, even the tag attached to the product was fake/ingenuine hence I put return request. Now the product is picked up and I can see that the amount Rs.1215 credited as cluesbucks in my shopclues account. I have sent many messages in the shoclues app against the order to credit back the refund to original payment mode i.e .on credit card but still i received it as clues bucks. Request you to look into this and do the needful. Thank You. Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Oct 27, 2020 ShopClues.com Customer Care's response Dear Shanky, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. This is in reference to your return request raised against Order ID[protected] for Lee Cooper Men's Loafers has been approved. Hence, the refund (which you paid through Credit card plus Clues Bucks) has been processed by us. Below are the details: A) Refund method - (Credit Card) Refund Process date[protected] Expected Date of Refund to show in your Account[protected] Refund Amount - 1215 Refund mode - Credit Card B) Clues Bucks refund Refund Amount - 134 Clues Bucks Plus (already credited in your ShopClues account) Refund Date[protected] Best Regards, Team ShopClues | |
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