[Resolved]  ShopClues.com — order undelivered

Address:Chennai, Tamil Nadu

Hi Product name :Designer Wall Clock Sonic 916 Qty 1 Ordered date : 07 Aug 2014, 01:05 PM order id :18018327 Dispatch details :shipment number [protected] via Delhivery shopclues.com promised they would deliver with in 15 days.i tracked with Delhivery, it says "The page you requested for was not found on this server". i followed up with shopclues and raised a complaint on 22 Aug 2014 17:59:52, ticket number :1025359 to check and revert, but still i haven't got the product via Delhivery nor resolution from shopclues.com.. Being a regular shopper for past 1 year this is the first time I'm facing issue with shopclues.com. I'm helpless, Kindly do needful Regards, Prabhu.S
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

We regret the experience you had. We are getting this checked & sorted for you. Be assured of receiving the plausible resolution from us asap.

Regards,
ShopClues Support!
I got reply from shopclues.com saying this

" We are unable to fulfil your order 18018327 as the shipment has been lost during transit and have initiated the order cancellation process for your order "

I could understand that courier guys have done some mistake from their end, but the resolution should be faster from shopclues.com & I am not satisfied with cancellation process being waited for 1 month. shopclues.com should give a another product of same quality with Designer Wall Clock and additional cost shopclues.com should compensate for me. Else i would escalate further.

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