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ShopClues.com — Ordered not received and they said it is delivered

Address:500039
Website:www.shopclues.com

I placed an order with the order no 73939839 one month ago and it is not received till date and when i communicated with customer service they say item is delivered where as i did not receive it and sent a message that the item is returned and they will refund and again now they sing the same song that item is already delivered.. shame on site.
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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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