ShopClues.com — portronics sound bar

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	gurgaon

What is the issue here in returning the product. Your website clearly says "easy return" but where is that east return policy. It has been 5 days now and no progress on my returned product. When will you get it picked and when will i get the refund. Have i made a mistake purchasing from shopclues?. No other portal takes so much time in processing the returns and refunds. Your customer care is also pathetic as they don't have any answer or escalation matrix. Better to place robots/computers for customer service.