ShopClues.com — product missing partially

Website:

WWW.SHOPCLUES.COM

I have ordered the full track suit from shopclues with order id :[protected] but ireceived only track pant. I raised the return request to them but they showed carelessness and didn't come to pick the product. And after many calls on 20th april they called me and said we can't refund you because you have not contacted us earlier.

I have raised the return request on 6 april to them which is also mentioned in my orders with return id 6010875.

I feel like cheated since i have paid for the full track suit and they have unnecessary troubled me...

Kindly please help me as i have been cheated by shopclues and they are not even refunding my money.