ShopClues.com — Product not delivered and provided invalid tracking no of courier

Address:

Bangalore, Karnataka

Hi, i've placed an order on 7th June, 2015 on shopclues with order no 55621731. The order is not delivered till today. Today, when i spoke to customer care, they confirmed that the courier tracking no in not a valid and they will forward to logistic and deliver in a week time. When i contacted them on 16th june, they didnt even say that its wrong, they said, it will be delivered within 48 hours. The customer care ppl are not bothered to read our concerns as they simply copy paste the same thing, the proof is given below. The annoying thing is the seller is in bangalore and they are taking 15+ days to deliver within bangalore. I am contacting them on phone as well as email and the conversation are given below: ShopClues.com Jun 17 (5 days ago) to me ##- Please type your reply above this line -## ShopClues Support, Jun 17, 10:18 AM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com PhanindraSiram, Jun 16, 6:24 PM: Dear team, It is worst experience with the customer care of Shop clues. I called to know the status of my order. The person who spoke to me said that he is transferring the called to senior executive Mr.Sunil Yadhav(If i am not wrong) and what happened is not know, in 5-10 sec the call got disconnected. The person who spoke to me also, says only 2 sentences that we will raise a request if the product is not delivered in 48 hours from now. I asked him to check the status of my courier where it is, he says the tracking ID provided in shopclues account is not valid. So, Shopclues are cheating the customers by giving the wrong courier details? As i can't even track it online. You are charging for shipping cost and not even delivering it on time. Regards, Phanindra ShopClues Support, Jun 15, 5:48 PM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com PhanindraSiram, Jun 15, 12:01 PM: Dear team, The ordered has been shipped on 08 June, till not i didnt receive it, When i am trying to track using the shipment details, it shows blank.. nothing we could track. Can you please Cheers, ShopClues Support Team.