ShopClues.com — Product not delivered at my place. | |||||
I have ordered a furnish living foam sofa c bed, code: 86066309, merch ref: sofa bed-53 of prize rs. 4999/- with order number 87477418 on date 07/03/2016. I got mail on 11/03/2016 regarding cancellation of my order stated "we regret to inform you that we are unable to fulfill your order 87477418 and therefore, it has been cancelled." i checked availability of same product at website by same merchant with raised prize. Then i ordered a different prodeuct "furnish living foam sofa cum bed code: 86064906, merch ref: sofa bed-51 of prize rs. 4800/- on 12/03/2016. Expected shipment date was 22-23 march-2016. I got a mail on 21/03/2016 stated "your order 87860308 has been shipped and your tracking details as given below : Carrier name: dtdc Tracking number: z85095839 Expected delivery date : sat 26 march." I got a mail as well massage on mobile on 28/03/2016 stated " your order 87860308 has been successfully delivered at the mentioned shipping address." Actually i did not received any product at my home at all till date. Then i contacted to customer service by phone call as well by mail many times. They still sending massages like your product has been delivered at mentioned address. Then i requested to provide me pod ( proof of delivery) on 05/04/2016. There after they replied and told me that with in 7 days they provide me proof of delivery. I definitely not received any product as i ordered till date. Please take strict action regarding such kind of fraud done by any person concern with shopclues.com or dtdc . Regards Mahendra sharma Was this information helpful? | |||||
ShopClues.com customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
I have purchased so many things regularly from various online stores but ShopClues.com is absolutely ridiculous. I will never order from ShopClues.com in future and also advised to other guys that this kind of fraud and mismanagement is totally intolerable. As this has given a lot of mental stress to me, more than 10 calls and mails, still waiting for mystery to be solved and i will get my order.
Reply
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information