[Resolved] ShopClues.com — product not delivered - fraud company | |||
I have ordered a product on 12 april 19 and it was paid. Before my expected delivery date i god a call from curiour company that he facing some issue with address athena i have confirmed him my complete address which is in nri residency (Noida) and despite of this that person has delivered my order some where in greater noida (Mention in track delivery) now it's been more then a month i'm chasing for my order. Shopclues have pathetic customer service team. Please refund my money as i have not received my order. Im literally fed up doing this complain to shopclues multiple number of time. Why you are giving such frustrations to your customer. Its really untolerable. Please take appropriate action and refund my money Was this information helpful? | |||
Jun 16, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support May 16, 2019 ShopClues.com Customer Care's response Dear Shashi, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. Please share your order details to enable us to check and resolve this at the earliest. Best Regards, Team ShopClues | |||
 2 Comments | |||
Comments
My order ID is[protected]. Combo of Deo. Axe and Wild stone that is fake. It has no smell in both . So please I request you to this product should be replace by you. This is very fake Item and not working. You take a action as soon as possible..
Thanks and regards
Raja Goel
[protected]
Thanks and regards
Raja Goel
[protected]
ShopClues.com Customer Care's response, May 17, 2019
Verified Support
Dear Raja,
Greetings from ShopClues.com
We're sorry for the inconvenience caused to you.
We've checked the details and found that the order was delivered to you on 22nd Jan, 2019, however, you've registered your complaint on 16th May, 2019.
Please note: As per ShopClues return policy, request for return/replacement is accepted within 10 days of delivery which is already over.
Hence, we are unable to fulfill your request. Requesting for your understanding and co-operation here.
To know more about our return policy, please visit https://www.shopclues.com/return-policy.html.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
We're sorry for the inconvenience caused to you.
We've checked the details and found that the order was delivered to you on 22nd Jan, 2019, however, you've registered your complaint on 16th May, 2019.
Please note: As per ShopClues return policy, request for return/replacement is accepted within 10 days of delivery which is already over.
Hence, we are unable to fulfill your request. Requesting for your understanding and co-operation here.
To know more about our return policy, please visit https://www.shopclues.com/return-policy.html.
Best Regards,
Team ShopClues
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
I'd never experience a marketplace reject a request of return of a battery dead on arrival.
Attached I have a proof of defective product detected by a battery tester.
Waiting for a ShopClue customer service answer.
Greetings from ShopClues.com
We would like to begin by apologizing for the inconvenience this may have caused you.
Please share your order details to enable us to check and resolve this at the earliest.
Best Regards,
Team ShopClues