ShopClues.com — Product returned and delivered (as per India Post) but they are denying and not refunding.

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Shopclues.com

I ordered two jeans but I found the quality to be of low grade and claimed return request. Shop clues refused saying that product under deals cannot be replaced. But the seller accepted refund. As per I returned the product as Registered Post via India Post. I send them the photocopy of the receipt. The tracking showed that the item was delivered on 9th Nov but they denied of getting the item delivered. I contracted India Post and both the Karimganj P.O (dispatching P.O) and Bijawasan P.O (delivery P.O) confirmed that the item was delivered on 9th Nov. I also send them the photocopy of the Confirmation Sheet as given by India Post. But they are not replying my mils.