[Resolved] ShopClues.com — product shipped in wrong city

[email protected]

from Mumbai, Maharashtra

Address:

624D/31, Vimal Hriday Villa, Opp-Santosh Traders, Ram Leela Ground, Satrikh Road, Chinhat Market, Lucknow, Lucknow, Uttar Pradesh, 227105

I have purchased online a product from shopclues my order id is[protected] which should be delivered in my lucknow address but they have shipped it for siddharth nagar through blue dart courier company. I have ordered this product on[protected] but till date it's shipment awb# [protected]for lucknow is held in siddharth nagar. I have mentioned full address of my residence but by mistake i couldn't enter correct pin code. So both companies (Shopclues and blue dart courier) are not responsible whereas i have mentioned full and correct address of my lucknow residence.

Was this information helpful?

No (0)

Yes (0)

Oct 8, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

ShopClues.com Customer Care's response Dear Rohit,

We're extremely apologetic for the delay in delivery of your order.

As per our records, the order could not be delivered to you through Bluedart courier service as you were not available or contactable. We've forwarded this matter to our team to expedite the delivery of your order at the earliest which will be delivered to you by 09th Sep, 2019.

Our team will be getting in touch with you asap and request you to kindly wait till the given date. Also, you can contact our courier team at[protected] to confirm your availability.

Requesting your patience here.

Best Regards,
Team ShopClues

Sep 02, 2019

Updated by [email protected] Dear Sir,

Can you not send my order before[protected].

Verified Support

Sep 05, 2019

ShopClues.com Customer Care's response Dear Rohit,

We understand your concern regarding the delivery of your order.

As per our records, the order could not be delivered to you through Bluedart courier service as you were not available or contactable. We've forwarded this matter to our team to expedite the delivery of your order at the earliest which will be delivered to you by 09th Sep, 2019.

Request you to kindly wait till the given date. You can also contact our courier team at[protected] to confirm your availability.

Requesting your patience here.

Best Regards,
Team ShopClues

Related ShopClues.com reviews

View all 6999 ShopClues.com Reviews

Comments

lak saini

from Delhi, Delhi

One earpiece not spported

ShopClues.com Customer Care's response, Sep 5, 2019

Verified Support

Dear Mr. Saini,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues