ShopClues.com — Product was damaged and refund not yet received from the company

Address:	700103
Website:	shop clues

On 18th march i have received a product : v max remote control helicopter for kids hx708 from shop clues and after opening the package it was found out that the product was damaged.Order number of the product is 88090750 so a compaint has been registered to return the product with the image uploaded on their website and return order number was generated-2714297 and it is almost 1 month and they have not yet refund back my money and number od mails has been sent to customer support but all is in vain .All the letters are provided below for reference.
Requested for shopclues order[protected]
People
Shopclues.com ##- please type your reply above this line -## hello, thank you for contacting shopclues.com. This is to acknowledge your return request. Your request has been logged with ticket number 6461128, pleas
Mar 18 at 4:28 pm
9 more messages
Shopclues.com
To pallab nag
Apr 14 at 3:48 pm
##- please type your reply above this line -##


Shopclues support, apr 14, 3:48 pm:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Customer support team, apr 12, 2:13 pm:

On the behalf of customer
I received damaged product. I want to return the product and please arrange my product reverse pickup soon and i want refund.

Best regards
Punit arora
Customer support team
Shopclues.com


Shopclues support, apr 11, 8:49 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 8, 10:11 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 6, 5:40 pm:

Dear customer,

Greetings from shopclues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Monica
Shopclues.com


Pallab nag, apr 6, 6:19 am:

I have already mentioned that the joystick for this remote control helicopter is damaged.(Right manouver stick).I want the full refund of the money.(No replacement).Pls process the same or i need to file a complaint with consumer forum for the same.

Thanks & regardspallab nag


Shopclues support, apr 4, 10:52 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 1, 1:25 pm:

Dear pallab,

Greetings from shopclues.com.

This is with reference to your query regarding the order no. 88090750.

We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible.

2. Image of inner packaging and box.

Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Neeraj
Customer support team
Shopclues.com


Customer support team, mar 28, 11:02 am:

On behalf of the customer,

I got a damage product remote is broken from right side i am sending required images please approved my return request as soon as possible.

Regards,
Priti tiwari


Pallab nag, mar 25, 8:11 pm:

Dear team,
I have not received any mail from your side as this defective item is lying with me since 18th march 2016 .Do collect this item from delivered address and send me the new one.
Thanks & regardspallab nag


Pallab nag, mar 18, 4:28 pm:

Comment: please pick up this defective product from the address were it is delivered
Order number: 88090750
Return number: 2714297
Product: v max remote control helicopter for kids hx708
Reason: only product is damaged.
Action: replacement
Click to view image: https://images.Shopclues.com/images/refund_product_images/469bd262abda[protected].Jpg

Hence i do have no other option left out but to register a complaint for quick redressal.