ShopClues.com — Product was delivered to other person

Website:www.shopclues.com

I order one product from ShopClues.com on 10 March 2021 whose payment is fully done through online mode.
On 14 March, I received a message from the website that my product has been delivered to me, while no one in my house or neighbor doesn't receive that product.

On Contacting ShopClues they provide me with product receiving details with the sign which was attached below:

The delivery person doesn't call me before handing over my product to anyone.
The delivery person doesn't ask the name of the receiver.
The receiver doesn't sign on receiving a note, just look at it.
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ShopClues.com customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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