[Resolved]  ShopClues.com — providing a fake product

Address:

Pune, Maharashtra

I have done online shopping from shopclues.com and before shopping i first confirmed from them that whether they will provide me with an genuine product or not, at that time they said that they will, soon after i recieved the product i raised a complaint within 3-4 days regarding the enquiry of the product that they have provided me with an fake product, soon when i called them they answered me as they will arrange a pick up for my product and will provide me with an genuine, and when i mailed them they wrote that they will revert to me within maximum 6 days but even after 9 days when i called they told me that nothing can be done from our side and when i say them to make me talk to the senior team they say that they will arrange a call back for me but everytime they lie and their senior team never calls.please help me in providing me the return