ShopClues.com — Purchased fly x3000 mobile that got manufacturing defects

Address:

Chennai, Tamil Nadu

Hi, I have purchased fly x3000 from online shopping site shopclues.com. The product is defective. I dropped them a mail mentioning the defects and these people gave solution to take the product to the service center while I requested return of the product . And they mentioned there is a hassle free 10 days return policy under which they are not adhering . There is no proper response in mail also. Help me on this !!!