ShopClues.com — Received a fake product (MI power bank)

Address:

Mumbai City, Maharashtra

I bought an MI powerbank(5200 mAh) from Shopclues.com on May 5th 2015 for Rs. 399. Order number was: 49669949. It was delivered around 11th May 2015. I powered it for 2 hours and then connected it to my mobile; it was charging properly. Then I did not use it for roughly 2 months as I was out of town. After 2 months. when I powered it again and connected it to my phone, it didn't work. Tried on other phones, but didn't work. So, I went to the MI service center in Malad west to ask them about this issue. This is where I came to know that the power bank delivered to me was fake. I called up ShopClues customer care on August 10 and initially they said that it will be replaced. But when I didn't hear back from them, I called them up again and this time they said that the product can't be returned. They say that I should have informed them within 10 days that the product is fake. How am I supposed to know within 10 days that the product is fake? If someone buys a Levi's denims from a mall or online, does he immediately go to Levi's service center just to check whether it is fake or genuine? What kind of a insane logic is that? Now they are saying that they wont refund my money. I want my money back and I want scathing action to be taken against this e-comm retailer who are just fooling people just to get some money.