ShopClues.com — refund not initiated back in my account yet

Address:Flat no. -51/2B, Tapoban housing
Website:www.shopclues.com

Amount has not been debited in my account yet. I have placed my order on April 15 and I have not received back my money in my account. What is the reason behind this.The name of the product is chameleon upper lips waxing strips and veet waxing cream.I am complaining for the same reason for so many days but no action is being taken.
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May 04, 2020
Updated by [email protected]
Complaining again and again for refund not been initiated back in my account.
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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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