ShopClues.com — Refund not processed till now!

Address:	122001
Website:	www.shopclues.com

I have complaint about lazy and fraud company which is running by fraud seller around who do fraud with costumers, i also a victim of this fraud company who have lost refund and satisfaction by purchasing from this e-commerce platform and recommending everyone avoid www.shopclues.com

Following is the complaint:
my order dated:
Order ID:[protected]
Order Placed on Wednesday 05 Apr 2017, 10:50 PM

where in this order haveing product 2 pcs where fraud seller sent only 1 pc of product where i filed a complaint but always the costumer persons at this site always sending comment in return page and mail confirm to get half refund in shopclues wallet, clues but till now no refund !
following is the result of complaint received reply but no refund received till date:

Customer Care[protected]:20:42)
Dear Syed,

Greetings from ShopClues.com

We apologize for the inconvenience caused to you and regret for delay in response.

This is with reference to your Order ID[protected] for Nutriglow-Anti-Pigmentation Cream-Buy-1-Get-1-Free.

We value your relationship with us and would like to offer you 121 Clues Bucks which will be credited in your account after your confirmation as the refund for the missing qauntity.

We request you to acknowledge us to credit the Clues Bucks in your account. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 48 hrs in your ShopClues account.

Please note, you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clues Bucks is equivalent to 1 Rupee. To know more about Clues Bucks, please refer:http://www.shopclues.com/cluesbucks.html

We ensure you that you will not face this again in future and request you to kindly allow us one more chance and we will serve you better in future.

For further queries, refer http://www.shopclues.com/help

Best Regards,
Manish Mishra
Customer Support Team
ShopClues.com

reply second:
Dear Syed,

Greetings from ShopClues.com

Please accept sincere apology from us due to delay in addressing your concern.

This is with reference to your Order ID[protected] for Nutriglow-Anti-Pigmentation Cream-Buy-1-Get-1-Free.

We value your relationship with us and would like to offer you 121 Clues Bucks for missing quantity which will be credited in your account within 48 hours after your confirmation. You may keep the rest product as well with you as we are unable to arrange the replacement/reshipment for the same at this stage.

We request you to acknowledge us so that we will proceed further.

Please note, you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clues Bucks is equivalent to 1 Rupee. To know more about Clues Bucks, please refer:http://www.shopclues.com/cluesbucks.html

For further queries, refer http://www.shopclues.com/help

Best Regards,
Shalini Mathpal
Customer Support Team
ShopClues.com

But here after confirming also no reply about refund refund not credited, This fraud company just sending communication about confirmation not refund,
Always every company not require confirmation from costumer just refund directly but here is totally different,
This learnt me not to shop from this fraud site and aware others also!