ShopClues.com — Regarding refund

Address:

411001

I had ordered the shoes on 9th april 2016 on 13th i received a msg that the order is delayed due to unavailability of the product. On 13 received msg regarding extended delay the order will reach till 21st april. On 21st april i received a msg that order has been cancelled and refund has been processed because shipping address is not traced by the courier partner. I have received many other orders from other shopping sites and also from the courier partner from whom shop clues was going to deliver. The issue is that they have made decision of cancellation of order directly without any intimation and now they are saying that they will give the refund in 13 days i. E till 05th may 2016. I either want the same pair of shoes free of cost or the amount in next 1 day as i had not invested the amount for taking the refund after waiting for the product for almost 10-12 days.

I had received the message that the refund will be credited on account before 05/05/2016 today is 06/05/2016 still not got the refund also they had cancelled the order on their own.