ShopClues.com — regarding return of product request

Address:

New Delhi, Delhi

i, kailash purchased air cooler, ORDER NO.42851447. afterchecking i sae defect in manufacturer. on next day i requested shopclues for REPLACE the product.REPLACE ORDER ID-1109935. from that day product was not picked up from my address. now they showing status return request closed. WITHOUT PICKINGUP THE PRODUCT. HOW THEY CAN WRITE THIS. THIS IS VERY VERY VERY BAD SERVICE FROM SHOPCLUES, i called shopclues regarding pickup of product, since 20 days occured, no reply