ShopClues.com — return request cancelled by merchant...

Address:	Sonitpur, Assam, 784025
Website:	Shopcluse. com

Sir i have ordered a parcel of two mobile phones... Order no is[protected]. But i found that on one of the mobile the middle key is not working at all. So i did return request but unfortunately it was cancelled by marchent. Return id is 4495995. I paid for it then why should i reachieved the defect phone. They refused for replacement... It is untrustful site of shopping... They r providing buyer's right but in times of return they do their steps backward.
So i need justice... Finally they advice me to go service centre..
Now my question is... If i paid cash for the parcel with courier charge then why should i reachieved the defect product?
So sir i request ur kind interest... Otherwise i will go further. Thank you.