[Resolved] ShopClues.com — Return request rejected by merchant- No help from support | |
Bought a smartphone Moto e7 plus (new) from their website on 1st Feb, 21 and got it delivered on 4th Feb, 21. The box had marks and scratches on it, and 1 of the seal was already broken. The phone itself also has marks and spots on the backside and near the charging port as well. Raised a return request within 2 hours of delivery, and merchant rejected my return request. This is really absurd, I paid for a new device, not a used one. This phone is of no use to me. please initiate a return and take it back. This was my first purchase from ShopClues and I had a really unpleasant experience. Order ID:[protected] Return ID:8626889 Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Feb 08, 2021 ShopClues.com Customer Care's response Dear Lucky, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We would request you to kindly get the activation date by contacting your nearby service centre and write us back once you get the same. Best Regards, Team ShopClues | |
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