ShopClues.com — return requested for replacement but no response from shopclues

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Shopclues

I have requested return of my product on 2nd day after i received as it had manufacturing defect (Buzzing noise when calling from earpiece). My return id:4496166 but no other response from shopclues. It's been 3 days and i am left with defective product which shouldn't happen. They are not fulfilling their policy with poorest customer care engagement amongst e-commerce sites.

Please replace my unit asap. At least give tracking details if you have initiated return pickup (If at all)