[Resolved] ShopClues.com — return the product and ask to money back

sharmistha mitra

from Kolkata, West Bengal

Address:	Hooghly, West Bengal, 712258
Website:	www.shopclues.com

I bought a product from shopclues.com in september17. My product id is[protected] which was not up to the mark in terms of size and quality. I sent them email in october 17 (With in 1 month) to get back the product and refund me. But they said it is not included in their policy. And they refuse to take the product and refund me. However when the product purchased that was not stated in terms and conditions. Please help me to get my money back and ask them to take their product back.

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Apr 19, 2018

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

ShopClues.com Customer Care's response HI Sharmishta,

We understand your concern here and would like to impart that every organization has some policies that every customer is required to abide by.

The delivery for the said order was done dated:[protected] and you had filed a return request on[protected] which is almost after a month.

We offer 10 days buyer protection to ensure that our customers go through hassle-free shopping experience and since the said timeline has expired, thus, we express our inability to assist you further on this.

Requesting your patience in this matter.

Regards,
Team ShopClues.