[Resolved] ShopClues.com — Return was Rejected

[Resolved] ShopClues.com — Return was Rejected

L Lucky Dhillon from Delhi, Delhi

Bought a smartphone Moto e7 plus (new) from their website on 1st Feb, 2021 but the product that I received on 4th Feb, 2021 had marks and scratches on it. Box was repacked and had 1 seal broken out of 3. Raised a return request within 2 hours of delivery but merchant rejected my return request. This phone is useless for me. I paid for a new device and not a used one. Order ID:[protected] +4 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Feb 05, 2021 Updated by Lucky Dhillon There are many small marks on the backside and even near the charging port as well that are hard to capture from phone. I request this to be investigated. Verified Support Feb 08, 2021 ShopClues.com Customer Care's response Dear Lucky, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We would request you to kindly get the activation date by contacting your nearby service centre and write us back once you get the same. Best Regards, Team ShopClues
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