ShopClues.com — Seller cheating the buyer

Address:

Chennai, Tamil Nadu

I received one package on 21/0/2015- said to contain ACS LED Bulb -12W- 5 pack. When i opened the package ( I attached a few photos with the return request ) - The boxes are opened and the upper cover is removed - and the light is small in size and no where there is mention about it is a 12W led bulb. Further it is not ACS brand bulbs.
To my utter disappointment I received the following -
BANGBANG Small led bulb - 5 boxes which are open -no upper cover. I found one upper cover inside the pack which says it is a3 w bulb .
The seller cheated me by sending a useless / different / worst item.
I don't want it. Fed up . This is the second time I was disappointed with your seller sending defective / different item. Please take back the same and refund my money.
You closed this claim - which I feel is wrong . I will post about this in websites - so that others will be careful.
If I don't get a positive response I will stop buying from you. .
This is my order details-
Order Number: 33578551
Order date: 17 Jan 2015, 10:36 AM
Return: 815101
Return Request Date: 21 Jan 2015, 12:13 PM
Action: Refund
Status: Return Requested
Latest status - return request disallowed as the seller has sent the same item.
How you act to protect your seller who cheated me.
Try to understand customer claim .
I enclosed five pictures to prove how I was cheated.
Still you say the seller sent the correct item.
Then what protection a regular customer will get.
Your intention is to protect a erring seller and not helping a regular customer.
Saw in their face book profile same return request for this same item sent by another person.