[Resolved]  ShopClues.com — Sells fake products and then rejects return request

Address:

Mohali, Punjab, 140603

I ordered 4GB DDR3 1333MHz DOLGIX Laptop ram. ram got delivered on 3rd Nov 2015. Which is not working at all. I made return and refund request just after few hour of product delivering. they said
"This is to notify that ShopClues support has approved the return request of your order 73777334 and there will be no reverse pick-up for the product.
What happens NEXT?
-We are not arranging any reverse pick-up for the product.
-The complete refund will be processed in the same mode of payment.
-The amount will be credited in your bank account within 4-5 days.
"

After few time they send another email which says
" We have approved your return request against order no. 73777334. Reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days.

We request you to pack the product and do mention order number 73777334 on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. "

Again they send a person to pick up product. Person picked product.
Now they are saying
"Refund Status: Rejected"

They reject my refund. How can they do this. They first send faulty product, took my money and then reject refund.

What the hell is this.
I want my whole money (Rs 1, 391) back to my account. I want my money back on my bank account.
really very bad experience with shopclues.